The Challenge of Staffing a Tourism Business as we plan for the 2021 – 2022 Season

By Brian Megaw | July 21, 2021

Some of the River Valley staff, pre-covid   There is no doubt that hospitality and tourism are people industries. Lousy service – there is a post for a future date! – can quickly break a business, damaging both its reputation and its finances. The key to excellent service is having great people. Having great people [...]

After Operating a Tourism Business for Over 30 Years, What Do I Think Success Means?

By Brian Megaw | July 1, 2021

Whether we are conditioned to believe, or whether it is innately within us, the desire for success can be strong but not uniform in humans. Of course, the rub is, the definition of success is a slippery thing, both changing over time and reflecting life circumstances. I have learned a few things regarding the pursuit [...]

A Typical Portrait of a Family Business?

By Brian | June 22, 2018

A Typical Portrait of a Family Business? A cornerstone of tourism in New Zealand has always been the small, most often family owned, business. While the industry shows signs of some consolidation, with corporate buy outs of a number of previously privately owned operators, small and medium businesses still comprise 85 % of the businesses [...]

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