Tribes Many years ago, I read a book by author and marketing guru Seth Godin, entitled Permission Marketing. The message behind the book was that as a business, we should be turning strangers into friends and friends into customers. This book was published in 1999, around the same time that Google was getting into its [...]
Respect Goes Both Ways Recently the New Zealand government came out with a new system of covid alert levels called the traffic light system. This new system will come into effect on the 3rd December 2021. There are plenty of details online about how it works in general, so I will not take up any [...]
Some of the River Valley staff, pre-covid There is no doubt that hospitality and tourism are people industries. Lousy service – there is a post for a future date! – can quickly break a business, damaging both its reputation and its finances. The key to excellent service is having great people. Having great people [...]
Whether we are conditioned to believe, or whether it is innately within us, the desire for success can be strong but not uniform in humans. Of course, the rub is, the definition of success is a slippery thing, both changing over time and reflecting life circumstances. I have learned a few things regarding the pursuit [...]
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thelodge@rivervalley.co.nz / 0800 248666
