Covid-19 Policy

Below is River Valley’s Covid-19 policy, including cancellations and how we will be operating at each alert level. This page will be updated in accordance with the current government guidelines.

On behalf of the River Valley Team, we would like to thank you all for your support, patience and understanding during these times. If you have any questions at all about our policy’s around COVID-19 then please don’t hesitate to get in touch.

COVID-19 Cancellation Policy

Specific COVID-19 Cancellations
In the event of COVID-19 specific cancellations, River Valley’s Cancellation Policy is:

To move your booking to another date that suits both parties
To credit your deposit onto a voucher
If another date is not possible then a full refund will be given*

**Please see our regular terms and conditions for any other cancellations. For weddings please see our weddings portfolio for our wedding specific cancellation policy.

Operating Under The Covid-19 Protection Framework

We are able to operate all of our activities and accommodation under all traffic light settings.
At red and orange our staff will be wearing masks, and we ask that you do so at times when you are indoors in a communal space. We have plenty of outdoor space and seating around the lodge.
Masks must be worn in all of our shuttle vehicles.

If you show COVID-19 Symptoms

1. If you show COVID-19 symptoms before your visit to River Valley we ask that you postpone your booking for the safety of our staff and other guests.

2. If you show COVID-19 symptoms while at River Valley we ask that you notify a staff member so they can guide you through the next steps to take.